Help and FAQ
To help you right now there are answers to some common questions below. If you have questions after reading through the FAQ please send a message using the Contact form.
Need your registration codes or the latest full version? Use the Request Code page.
Need your email address updated? Use the Change Email page.
How to register Atomic Cannon
How to move Atomic Cannon settings and high scores to another computer
How do I use Death Weapons in Atomic Cannon?
How do I move my tank in Atomic Cannon v2.0?
What do all the weapons in Atomic Cannon do?
How does the AI work in Atomic Cannon?
MAC: I hav purchased a MacBook Pro 17 the software crashes my machine and causes a reset. Any ideas??
Game user settings directories
Machines at War 3 multiplayer details
How to setup an Atomic Cannon multiplayer server
The game crashes
Only 1/4th of the screen shows up in my laptop. The top left corner is all I can see.
Where can I register?
How do I register a product?
I lost my registration codes and need them emailed to me again!
I have my registration code and the latest version, but it is not working?
I need my email address updated, I already purchased but don't have my registration codes anymore and my email...
I ordered already but haven't received my registration codes.
I get a message that the installer is corrupted or incomplete.
How many computers can I legally install the full version on?
I keep getting an error saying that my registration is corrupted and that I need to re-register.
How to remove a screensaver
When I try to download the full version I get a message that says the file I am trying to download is corrupte...
|How to register Atomic Cannon|
|1) Download and install the full version which is a different file than the demo. The URL to the full version is included in your registration email. If the link is no longer working then it has been changed, you can request the new link by going to the request code page at any time.|
2) At the end of the installation or when the game is first run it will ask you to enter your registration code. You can enter it manually or copy and paste it to ensure it is exact. Now hit the register button. (Please note your PC must be connected to the internet when you press the Register button, the registration utility contacts our server to verify your registration code is valid. After the game is registered you will never have to be online again to play the game.)
|How to move Atomic Cannon settings and high scores to another computer|
|Install the game on your new machine or device (you can get the latest download link and your registration codes at the registration code request page).|
2) Register it as normal.
3) Copy the following files from your old computer to the new one
By default on the PC these files are in
C:\Program Files\Isotope244 Graphics\Atomic Cannon
|How do I use Death Weapons in Atomic Cannon?|
|Death weapons are automatically used when your tank explodes (in deathmatch mode only). If you are close to an enemy when you die they can kill or bury your enemy. They are most useful when playing more than 2 teams or more than 1 tank per team. You can click on the weapon's icon in the weapons depot dialog to see descriptions of each weapon. You can also disable the death weapons in the options.|
|How do I move my tank in Atomic Cannon v2.0?|
|Tanks moving is now integrated into the weapon system, buy a move utility item in the weapons depot. There are 3 move items, each move a distance based on the lanscapes width, click the icon of the move item in the weapons depot dialog to see more information about the move item.|
|What do all the weapons in Atomic Cannon do?|
|This can most easily be seen when you are in the game. Open the weapons depot dialog by clicking the $ button. Hover over or click on the icon for the weapon and it will pop up a tooltip tell you what the weapon does. You can also hover over each category to see what each weapon stat means. Press the 'Stats' button to see some additional columns of weapon information.|
|How does the AI work in Atomic Cannon?|
|Definitions: Targeting is choosing which tank to fire at. Aiming is setting the power and angle correctly to hit the target.|
Tanks have a 10% better chance of targeting an enemy at each difficulty level. AI levels 1-9 have a 50% chance of aiming incorrectly (with a slightly bad angle).
3 - will buy and use shield and life
4 - DEFAULT SETTING - will buy and use armor and death weapons
5 - will fire underground weapons first if underground to dig out or go through land
6 - will buy and use move utilities
7 - will buy weapons with most damage 50% of the time
8 - will target the enemy with lowest hp 40% of the time else has a 40% chance of targeting the closest enemy
9 - fires weapon with highest damage in its arsenal 70% of the time
10 - targets and aims correctly 90% of the time
|MAC: I hav purchased a MacBook Pro 17 the software crashes my machine and causes a reset. Any ideas??|
|You should not run the demo after running the full version as it may corrupt the settings file.|
One user reported that the game didn't work until he put it in the Applications folder, I'm not sure if this was because his user account had limited access. Please let me know if you have any more questions.
|Game user settings directories|
/Users/YOUR USERNAME/Library/Preferences/Isotope 244/
In Mac OS 10.7 and later the Library folder is not displayed in the Finder anymore. To navigate to the Preferences folder please follow these steps:
Open the Finder
Go to the Menu Bar and open the "Go" menu.
Select the entry: "Go to Folder..."
Enter the path of the Preferences Folder:
Now in the window you should see the folder Isotope 244.
Windows Vista, Windows 7
C:\Users\YOUR USERNAME\AppData\Roaming\Isotope 244\
Windows XP, 2000, 2003
C:\Documents and Settings\James\Application Data\Roaming\Isotope 244\
|Machines at War 3 multiplayer details|
|Multiplayer is supported on both LAN and internet. Windows and Mac games can both connect to each other.|
|How to setup an Atomic Cannon multiplayer server|
|To setup multiplayer in Atomic Cannon whoever is server must be able to accept connections from outside your router. In order to do this you have to enable port forwarding for your router. Login to your router and set a port forward for port 24400 to the IP address of the computer you are running the Atomic Cannon server on.|
To get exact directions for your router see here:
|The game crashes|
|Please email email@example.com all crash reports as attachments. Use Finder to locate the crash reports on your hard drive, every time the game crashes it generates one of these reports and saves it as a file. It is usually the only way I will be able to fix the crash.|
Within Mac OSX, crash reports are saved in various locations depending on which version of Mac OSX you have installed.
Mac OSX 10.4
If you are running OSX 10.4.11 all of your crashes will be written to one log file which you can view within Console. To open Console, navigate here:
Applications / Utilities / Console
Your crash log should be located in the logs list under:
Mac OSX 10.5
If you are running 10.5.8 your crashes will be written as one file per crash which will contain the name of the application that crashed, the date and time of the crash and the name of the computer. Your crash log should be located in the directory:
~/ Library / Logs / CrashReporter
Mac OSX 10.6
If you are running 10.6.4 your crashes will be written as one crash per file which will contain the name of the application that crashed, the date and time of the crash and the name of the computer just as in 10.5.8 except that they are located here:
~/ Library / Logs / DiagnosticReports
It will also put an alias of this in this location:
~/ Library / Logs / CrashReporter
Mac OSX 10.7
In Mac OS X 10.7, crash logs are saved in the same location as in Mac OS X Leopard (10.5.x) and Mac OS X Snow Leopard (10.6.x) except the ‘Library’ folder is hidden by default. To locate the Library folder, choose 'Go to Folder' from Finder’s 'Go' menu and type:
TIP: To make the Library folder permanently visible in Mac OSX Lion, type the following command in Terminal:
chflags nohidden ~/Library
|Only 1/4th of the screen shows up in my laptop. The top left corner is all I can see.|
|Disable the HIGH DPI setting for the game. Right click on the shortcut to the game, then select properties, you should see something like this, if so check this highlighted box.|
|Where can I register?|
|Register online at our order page where online secure payment is available.|
|How do I register a product?|
|To see how to register a specific product once you have your registration code, please go to that product section below.|
|I lost my registration codes and need them emailed to me again!|
|Go to the resend code page and just type in your email and your codes will be sent to you in minutes.|
|I have my registration code and the latest version, but it is not working?|
|1) The most common answer to this problem is you're not copying the information correctly into the dialog, copy and paste all of the data to ensure it is exactly as in the email.|
2) Make sure you have the latest version, visit the website to check.
3) Search your hard drive for old versions and delete them if found.
4) Make sure you hit the 'Register' button after you have entered your info, some people hit the 'OK' button by mistake, this will not work, you must hit the button labeled 'Register'.
If you still can't get the program to register then send a message using the contact page linked at the bottom of this page. We can either provide more support to you via email or phone, or issue another code to try, we will get it to work, please be patient.
|I need my email address updated, I already purchased but don't have my registration codes anymore and my email address has changed, can I still use your new products?|
|All future versions are supported with your original purchase, please respond with as much as the following info as possible to verify your purchase so I can change your email in our system.|
Original email address:
Postal street address you ordered with:
OR just include a copy of your original order email from PayPal, Kagi, Handango, PocketGear, or eSellerate if you have it.
If you need your Kagi or PayPal transaction ID you can contact them through their website.
|I ordered already but haven't received my registration codes.|
|Some providers, especially AOL might reject your order email mistakenly as junk email. To receive your registration codes please ensure you have mail controls set up correctly (AOL keyword: mail controls). Even users who have never changed their mail controls sometimes cannot receive email from isotope244.com, when this happens we receive an error email, then we have to manually resend your email from hotmail, this can take a few days so please be patient.|
If you ordered and haven't received your payment email with your registration codes and it has been two business days, please submit a message through the contact page and include your phone number.
|I get a message that the installer is corrupted or incomplete.|
|This is most likely caused by the file becoming corrupted during download. Then when you try to download it again Internet Explorer gets the file from the internet cache (a copy of the file on your hard drive rather than actually redownloading it). To delete the cache open Internet Explorer and go to Tools > Internet Options > Delete Files > OK. Next delete any saved copies of the files you may have. Now you can redownload the file. If you still get a corrupt file you can try using a different browser such as FireFox, or a download manager such as GetRight.|
|How many computers can I legally install the full version on?|
|You are allowed to install the software on up to three computers in the same single family household as long as you are the primary user and owner of each computer.|
|I keep getting an error saying that my registration is corrupted and that I need to re-register.|
|The license data is stored in your computers registry and has become invalid. This can happen when re-registering the game or doing a restore from a backup. It is easy to fix. In the games installation directory there is a program called ucareg.exe run it and where it asks for the code, enter the word delete and hit Continue, then click Yes, this will delete the invalid registry data and allow you to re-register the game so it will work again. Now enter your registration code hit Continue to register the game.|
If the delete command doesn't work you can also try the following:
1) Explore to the games directory and run the ucareg.exe program, now select Unregister, and hit yes to unregister everything.
2) If you can't get unregistration to work, then open the Registry Editor and delete the following registry key
For a tutorial on editing the registry see this page
|How to remove a screensaver|
|If you only want to change your current screen saver right click on your desktop, then select Properties, then select the Screen Saver tab. Then change the screen saver to something else.|
You can remove it by going to Start -> Settings -> Control Panel -> Add/Remove Programs, then select the screen saver in the list and hit the Change/Remove button to uninstall it.
If you want to install it again then just download it from the website and install it again using the setup program.
If you can't find the screensavers installer listing in the Add/Remove Programs Utility, then you can delete it manually, simply open Windows Explorer and search for files called i244*.scr in your Windows\ directory, delete them if found. This will totally remove the savers from your system, you can also remove the registry settings in the following keys
If you have read all of the above FAQs and did not find your answer, then go to the contact page to send a question for a personal response (yes! a response from a real live person).
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